Refunds Policy

1. First remedy: rework

• For workmanship issues, we will rework or rectify within a reasonable time.
• Rework is prioritised over refunds unless rework is not reasonable or not possible.

2. When refunds or credits apply

• If rework is not reasonable, cannot be scheduled, or does not resolve the issue.
• If we cancel and cannot provide a suitable alternative time.
• Where required under Australian Consumer Law.

3. Method & timing

• Refunds are processed to the original payment method where possible.
• Allow 5–10 business days after approval for funds to clear (processor dependent).
• Non-recoverable merchant fees may be deducted for client-side cancellations where permitted by law.

4. Force majeure & access issues

• If work cannot proceed due to force majeure or unsafe conditions, we will reschedule without penalty where reasonable.
• If work cannot proceed due to no access/unsafe/not ready and is client-side, up to 100% of the booked tier and incurred surcharges may apply.

5. Australian Consumer Law

Your ACL rights always apply. Remedies are provided in line with ACL guarantees for services, including re-supply or the cost of re-supply where applicable.

6. Contact

Email info@movebase.com.au or call 07 5646 6295. MoveBase (ABN 50 714 464 065).