Workmanship Warranty

1. Coverage by package

• QuickBuild LT: Basic guarantee ends when the technician departs; issues must be raised on-site.
• CoreBuild SD / ProBuild HD / ProBuild FD: 14-day workmanship guarantee from completion for workmanship-related issues.

2. What’s covered

• Assembly workmanship (alignment, fixings, stability) within the applicable guarantee window.
• Anchoring performed by us when the wall/material was suitable at time of install.
• Reasonable adjustments to resolve workmanship issues identified within the window.

3. What’s not covered

• Product defects, missing parts, or manufacturer faults.
• Damage, misuse, overloading, relocation after install, or changes to the install location.
• Unsuitable walls/structures, water damage, or external trades altering the install.
• Services outside scope (e.g., wall mounting, electrical/appliance installation).

4. How to request support

• Contact info@movebase.com.au or 07 5646 6295 within your coverage window.
• Provide booking details, photos/videos of the issue, and a short description.
• We aim to respond within 1–2 business days and schedule rework where appropriate.

5. Remedies

• First remedy is rework/rectification within a reasonable time.
• If rework is not possible or not reasonable, we may offer a partial or full refund in line with the Refunds Policy and the ACL.
• QuickBuild LT issues must be raised before departure to qualify.

Your Australian Consumer Law rights always apply.

6. Contact

Email info@movebase.com.au or call 07 5646 6295. MoveBase (ABN 50 714 464 065).