Frequently Asked Questions

How do I get a quote?

Easy. Go to our Book Now / Contact page and send us your list of items (website links from IKEA, Amart, etc. are perfect). We will review the list and email you back with a simple, fixed-price quote for the correct service package.

Are your prices fixed or hourly?

Our prices are fixed and all-inclusive. We don't use confusing "per-item" tiers. You are booking a block of our expert time: the Standard Install ($190), Half-Day Rate ($540), or Full-Day Rate ($910). The price we quote is the final price you pay.

How do I know which package I need?

Don't worry, that's our job. Just send us your list. As a 10-year expert, I can tell from your list if it's a 90-minute job (Standard Install) or a 3-4 hour job (Half-Day Rate). We will quote you for the correct package to ensure the job is done perfectly.

Do you offer any discounts?

Our prices are fixed, all-inclusive, and structured to provide the best value from the start.

However, we do offer a $20 Loyalty Discount for all returning clients. We'll apply this automatically to your invoice for your second job, **and every job after that**, as a genuine "thank you" for your repeat business.

Do I have to pay extra for wall anchoring or package removal?

No. Absolutely not. Our "Build Safe" safety anchoring and our "Full Cleanup & Waste Management" are part of our Premium Standard and are **included in your price.** We do not believe safety or a clean finish are optional "add-ons".

Can you do same-day or Saturday bookings?

Yes. Bookings with less than 24-hour notice or for a Saturday are available by arrangement and attract our flat Rush Booking Surcharge (+$50). We are closed on Sundays.

Do you charge a travel fee?

Our Core Area (Gold Coast & Logan) has a $0 travel fee. For jobs in our Surcharge Area (Brisbane, Scenic Rim & Tweed) we add a simple, flat $60 Travel Surcharge to the booking. For areas like the Sunshine Coast, we require a `Full-Day Rate` minimum booking.

What areas do you cover?

Our main service areas are the Gold Coast, Brisbane, and the Scenic Rim.

Do you pick up the items from the store for me?

No. We are assembly and installation specialists, not a delivery service. This focus allows us to be experts at what we do. You must have all items on-site (and preferably in the room) before your scheduled booking time.

Do you install appliances, mount TVs, or do small moves?

No. To ensure expert quality and protect your home, we **do not** install appliances (fridges, washers), mount TVs, or move existing furniture. We are 100% focused on assembling and installing your new, flat-packed items.

What happens if my job takes longer than the booked time?

When we quote you a package (e.g., Half-Day Rate), we are confident we can get your job done within that 4-hour block. If we are slightly over, that's on us. If the job is much larger than expected, we will stop and communicate with you about upgrading to the next package. We never add surprise fees.

How do I pay?

Payment is due upon completion of the job. You can pay on-site via NAB Easy Tap (card), or via an invoice link using Stripe, PayPal, or Bank Transfer/PayID.

Are you GST registered?

No, MoveBase is not currently registered for GST. The price we quote is the final price you pay, with no GST added on top.

Are you insured?

Yes. MoveBase is fully insured with Public Liability and Goods in Transit (for the items we are working on) for your complete peace of mind.

What if parts are missing or-damaged?

We will stop work on that item and document the issue so you can contact the retailer. We'll complete any other items in your booking. A new booking will be required for us to return once you have the new parts.

Do you guarantee your workmanship?

Absolutely. Our "Build Safe" promise means we stand by our work. If anything we built needs an adjustment due to our workmanship, we'll come back and fix it, free of charge.