Frequently Asked Questions

How do I get a quote?

Go to our Contact / Book page and send us your list of items (links to the product pages are ideal). We review your list and reply with a simple, fixed-price package recommendation.

Are your prices fixed or hourly?

Our pricing is fixed. You are not paying by the hour or per item. Instead, you book one of our packages (QuickBuild LT, CoreBuild SD, or ProBuild Half/Full Day) and the quoted price is what you pay.

How do I know which package I need?

You do not have to guess. Just send us your item list (and photos if helpful). Based on the workload and complexity, we will recommend the right package and tell you the exact fixed price before you commit.

What areas do you service?

We cover the Gold Coast and Logan with no travel fee. For Brisbane, the Scenic Rim/Beaudesert, and Tweed, we apply a flat $60 Travel Surcharge. Other locations may be possible case-by-case—just ask.

Do you anchor items?

Yes. On CoreBuild SD and ProBuild HD/FD we include anchoring for tipping-prone items when walls/materials are suitable. QuickBuild LT does not include anchoring. If a wall is unsafe or unsuitable, we'll tell you and skip anchoring.

Do you move furniture or wall-mount items?

We assemble and place furniture, but we do not relocate furniture, wall-mount TVs/mirrors, or install appliances. All items must be onsite before your booking.

What exactly do you do — and not do?

We specialise in furniture assembly and installation. That includes flat-pack builds, placement into position, and safety anchoring for tipping-prone items.

We do not install appliances, mount TVs or mirrors, perform electrical or plumbing work, pick up/deliver items, or move heavy existing furniture. All items must be on-site before your booking.

Can you do same-day or weekend bookings?

Often yes. Same-day, weekend, public holiday, or after-hours work is by arrangement and subject to availability. Rush/after-hours/weekend/PH surcharge applies. Requests after 2:00 pm may be scheduled for the next day.

What hours do you work?

Standard hours are Mon-Fri, 7:00 am-5:00 pm. Saturday and public holidays are limited availability (surcharge applies). We provide an arrival window and stay in touch if traffic shifts timing.

What is your cancellation and reschedule policy?

Changes made less than 24 hours before your booking, or after dispatch, will incur a rescheduling fee. Full tiers: Cancellation & Rescheduling Policy. Refunds: Refunds Policy.

What happens if I am not home or you cannot access the property?

If we attend and cannot start because there is no access, the site is unsafe/not ready, or items aren’t onsite, the booking may be charged up to 100% of the booked tier plus any incurred surcharges. This protects against wasted travel and lost time.

What do I need to have ready on the day?

Have all items on-site (no pickup/delivery), in their boxes, with a clear assembly area. One specialist attends—heavy lifts must be excluded. Share parking/access notes (lifts, stairs, gates) when you book so we can allow enough time.

Is it safe around children and pets?

We work safely and are used to operating in homes, but tools, packaging and heavy panels can be hazardous. Please keep children and pets clear of the work area so we can focus and finish quickly without risk.

Do I need to be home?

Yes, someone needs to provide access, confirm placement, and approve any onsite decisions (e.g., anchoring suitability). If no one is available and we cannot proceed, late/no-access charges may apply.

Do you take away the boxes and packaging?

On CoreBuild/ProBuild we break down cardboard, bag plastic/soft waste, and pack your bins neatly. QuickBuild LT is a light service with no removal. Need more taken away? Ask about the fixed excess-waste fee.

What if parts are missing or the furniture is damaged?

If we discover missing parts or damage from the manufacturer, we will stop at the safest point, explain the issue, and only bill for the package or time delivered so far. Once your replacement parts arrive, you can book a new visit to complete the job.

How do I pay?

Payment details are on our Payments page. QuickBuild/CoreBuild: pay on completion; deposit optional to lock your date. ProBuild HD/FD: 50% upfront preferred; same-day rush often needs 100% to secure. Methods: Cash/Card (EasyTap) on-site, Card (Stripe), PayPal, Bank Transfer/PayID. We do not handle untracked cash jobs.

Do you offer refunds if something goes wrong?

We follow Australian Consumer Law. For workmanship issues, we rework first; if that’s not reasonable or doesn’t fix it, a partial/full refund or credit may apply. See our Refunds Policy.

Do you guarantee your workmanship?

Yes. QuickBuild LT is a light service; issues must be raised on-site before departure. CoreBuild SD / ProBuild HD / ProBuild FD include a 14-day workmanship guarantee. Misuse, accidental damage, manufacturer faults, or relocation after install are not covered. Details: Workmanship Warranty.

Are you insured?

Yes. MoveBase operates as a professional business with appropriate insurance. We still rely on you to disclose any access issues, fragile finishes or known hazards, but you are not dealing with an unregistered cashie.

I have a weird job or special request.

If your situation doesn’t quite fit the examples on this page, reach out anyway. Tell us what you are trying to achieve and we will tell you honestly whether it fits MoveBase, what package it would use, or if you are better off with a different type of service.

The quickest way to get clarity is to send your item list, suburb and photos and ask: “What would this be with MoveBase?”